IdeasUnlimited

JANUARY 6, 2021

Partnering with IdeasUnlimited for support services since 2011 has allowed TravelWifi to focus on expanding its customer base and increasing coverage. Therefore, soon after launch in 2011, TravelWifi reached out to IdeasUnlimited for taking over some of its support needs. How IdeasUnlimited Handled Support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

IdeasUnlimited

JANUARY 6, 2021

Partnering with IdeasUnlimited for support services since 2011 has allowed TravelWifi to focus on expanding its customer base and increasing coverage. Therefore, soon after launch in 2011, TravelWifi reached out to IdeasUnlimited for taking over some of its support needs. How IdeasUnlimited Handled Support.

Wireless 52

Wireless Technical Support Customer Support Morale 52

Kayako

OCTOBER 29, 2015

At this point, virtual customer support was on the map as a legitimate job and articles were being released on sites on how to maximize their efficiency , and how to delegate tasks , such as customer support, technical support, live chat operating, phone support and more.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Customer Interactions

AUGUST 7, 2014

During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. In addition to his excellent work ethic on the job, Chris supports his community through fundraising initiatives.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31

ChurnZero

AUGUST 25, 2020

Godard was named to the Tech 50 list by Crain’s Business Chicago in September 2014 and to the Chicago Entrepreneur Hall of Fame in 2011. Her expertise spans Account Management, Professional Services, Technical Support and Success Operations.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

RichCall

SEPTEMBER 13, 2017

The contact centre will support this by providing hints, tips, education and technical support. According to Teresa, contact centers will need to: move beyond supporting all channels (omnichannel) seamlessly to becoming a hub of customer interactions for the enterprise. In 2011 Gartner predicted that. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

JANUARY 5, 2022

In December 2011, her book Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More ranked #4 among “What Corporate America Is Reading.” In 2003, her book Starting an eBay Business For Dummies appeared on the BusinessWeek list of best-selling paperback business books.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98