Beyond Philosophy

NOVEMBER 10, 2014

In the United Kingdom, the NCSI portfolio earned a return of 59 percent from April 2007 to June 2011, and the FTSE 100 had a negative return of 6 percent.” In addition, higher levels of customer satisfaction are tied to high levels of positive cash flows with low volatility, and positive earnings surprises. Source: Bautomation.com. ).

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Amity

AUGUST 17, 2016

In addition to making customers happier and more successful, your Customer Success team can serve a critical role by helping your organization clarify its Value Proposition. Your Customer Success organization is in a unique position to facilitate this organizational learning and refinement. Classify your customer base.

Upselling 51

Upselling Sales Coaching Marketing 51

Amity

MAY 12, 2014

Founders adjust their product offerings, sales and marketing strategies, and sometimes even business models in order to pursue opportunities that materialized only after the company was chasing something else. Your Customer Success organization is in a unique position to facilitate this organizational learning and refinement.

Upselling 51

Upselling Sales Coaching Marketing 51

Amity

JUNE 8, 2016

And yes, most CRM products provide their users with a means to capture activities associated with a sales process, demographic data about the customer, and their purchasing history. Remember how Netflix lost over 800,000 subscribers in a few months when they suddenly raised prices back in 2011?

CRM 67

CRM Journey mapping B2C Government 67

SmartKarrot

AUGUST 12, 2022

Lack of dedicated customer service for dispute resolution. Considering the difficulties, restaurants were compelled to opt for services from 3rd party applications to deliver food to the customers. Found in 2011 by Christopher Webb and Eric Jaffe, ChowNow is an online food application. So what is the solution?

SaaS 10

SaaS Transportation Marketing Upselling 10