ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Provide employee feedback platforms that can help stimulate small changes.

Customer Experience 248

Customer Experience Advertising Employee engagement Sales 248

delighted

MAY 20, 2022

Startup founders and CEOs said their top priorities for the next 6 months were improving their customer experience and investing in their technology infrastructure, above customer acquisition, securing funding, and acquiring talent. . So why aren’t all startups doing more with their customer experience data?

Customer Experience 90

Customer Experience Multichannel Feedback Marketing 90

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Russel Lolacher

JUNE 29, 2021

While some organizations certainly use it to build relationships and educate the public, there are still so many that focus more on the “media” (one-way broadcast) than its “social” (two-way engagement) power. line staff receive. . In 2020, we received xxxx messages we needed to monitor and respond to.

Education 98

Education Government Metrics Customer Care 98