CX Global Media
JULY 10, 2019
Jackie Morales Chief Insurance Officer, Bestow. About Jackie Morales : Jackie is the Chief Insurance Officer of Bestow, a leading life insurance technology company democratizing access to innovative financial solutions. About Jackie Morales : Leslie helps CSRs write better email, chat, social media, SMS, and chatbots.
CSM Magazine
NOVEMBER 11, 2020
To meet ever-rising expectations, support leaders plan to invest in conversational support capabilities, including proactive support, chatbots, and automation in 2021. Chatbots are driving significant gains for support teams and customers alike. 55% plan to increase their budget for support tools in the coming year. About Intercom .
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CSM Magazine
JULY 2, 2020
Self-serve support: Common or repetitive customer questions can be answered and resolved automatically using chatbots and help center content, like knowledge bases. The company was founded in 2011 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, with the mission to make internet business personal.
LiveChat
SEPTEMBER 12, 2016
Nick Bostrom, a Swedish philosopher, has described in 2003 a situation that would happen if people don’t design the “AI morality.” Let’s imagine for a moment that we have already solved the problem with AI morality and let’s take a look at the benefits it could give us. But should we be afraid of it? The benefits of AI research.
Netomi
JANUARY 5, 2022
So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort.
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