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Remove 2011 Remove Chatbots Remove Morale Remove outsourcing
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High-Performance Agent Development in Contact Centers: Top Experts Reveal Secrets

CX Global Media

JULY 10, 2019

Jim has 30+ years of contact center outsourcing experience in inbound, outbound, chat operations, and social media management spanning across the globe; His expertise includes operational performance management, e-commerce sales and service with an impeccable track record of innovation and advanced business intelligence. Please Share.

Contact Center 120
Contact Center Morale Coaching Analytics 120
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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