Playvox

SEPTEMBER 1, 2021

Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. The Future of Customer Service Channels is Now. Every day, more than 2.5

Customer Service 68

Customer Service Virtual Agent Healthcare Education 68

Enghouse Interactive

NOVEMBER 29, 2019

Most customer service operations are on a relentless march towards omnichannel. Any implementation needs to be in the context of the customer journey, with a focus on continuous improvement. In the context of the contact centre, chatbots can be key in helping to transform the customer experience.

Self service 40

Self service Enterprise Chatbots Customer retention 40

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. No matter how sophisticated the infrastructure, it’s the human touch that often makes the difference in customer service.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Shep Hyken , Customer Service and Experience expert – hyken.com.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64