Playvox

SEPTEMBER 1, 2021

Generation Alpha is defined as those born since 2011. Whether it is a chatbot or an avatar, an ideal intelligent bot asks clarifying questions and knows when it’s time to get a human involved. Influenced by their Millennial parents and Gen Z role models, Generation Alpha is characterized by their strong ethics and values.

Customer Service 68

Customer Service Virtual Agent Healthcare Education 68

Enghouse Interactive

NOVEMBER 29, 2019

As early as 2011, Gartner was stating that by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. In the context of the contact centre, chatbots can be key in helping to transform the customer experience. Leverage the power of AI.

Self service 40

Self service Enterprise Chatbots Customer retention 40

NobelBiz

JUNE 26, 2023

Unifying every aspect of a contact center under one hub-like platform is not only a passing trend, but as I see it, it is the future… When you contract the same provider both for Telecom and Cloud solutions, you get an integrated platform with full compatibility, great synergy, lower costs and better overall performance.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

RichCall

SEPTEMBER 13, 2017

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. According to Teresa, contact centers will need to: move beyond supporting all channels (omnichannel) seamlessly to becoming a hub of customer interactions for the enterprise.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64