Guest Blog: Why Convenience is a Key Differentiator in CX
ShepHyken
MAY 3, 2019
Customers who find their interactions are easy are 40 percent less likely to churn. Similarly, as far back as 2011, RightNow’s 2011 Customer Experience Impact Report found that 55 percent of consumers said that easy access to support and information can make them fall in love with a brand.
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