Enghouse Interactive

NOVEMBER 29, 2019

As customers become more accustomed to digital technologies, artificial intelligence and advanced automation will gain importance in customer journeys. As early as 2011, Gartner was stating that by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.

Self service 40

Self service Enterprise Chatbots Customer retention 40

Playvox

SEPTEMBER 1, 2021

Generation Alpha is defined as those born since 2011. They have had an almost constantly customized experience and will expect this kind of personalization when interacting with customer service agents. Every day, more than 2.5 million Gen Alphas are born globally and they may already be buying your products.

Customer Service 68

Customer Service Virtual Agent Healthcare Education 68

NobelBiz

JUNE 26, 2023

A reliable infrastructure enables scalability and flexibility, allowing call centers to adapt to changing business needs and customer demands. With that in mind, let’s take a closer look at the challenges of maintaining and upgrading call center infrastructure. Call centers deal with sensitive customer information daily.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

RichCall

SEPTEMBER 13, 2017

Blake Morgan , Customer Experience Futurist and the host of the Modern Customer Podcast. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. Lutz Remmers , Operations Director for Call Center de Mexico.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64