Remove 2011 Remove Chatbots Remove contact center solutions Remove Virtual Agent
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Prediction: 7 Customer Service Channels We Will Use in the Future

Playvox

Generation Alpha is defined as those born since 2011. Intelligent Virtual Agent. A virtual agent enables an intelligent, human?like Whether it is a chatbot or an avatar, an ideal intelligent bot asks clarifying questions and knows when it’s time to get a human involved. Every day, more than 2.5

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. According to Teresa, contact centers will need to: move beyond supporting all channels (omnichannel) seamlessly to becoming a hub of customer interactions for the enterprise.