2011 Chatbots contact center solutions Interactive Voice Response 
Enghouse Interactive
NOVEMBER 29, 2019
As early as 2011, Gartner was stating that by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. In the context of the contact centre, chatbots can be key in helping to transform the customer experience. Leverage the power of AI.
NobelBiz
JUNE 26, 2023
This software orchestrates customer interactions across multiple channels like voice, email, chat, and social media. It includes systems such as automatic call distributors (ACDs), computer telephony integration (CTI), interactive voice response (IVR), predictive dialers, and customer relationship management (CRM) systems.
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