Kayako

OCTOBER 29, 2015

At this point, virtual customer support was on the map as a legitimate job and articles were being released on sites on how to maximize their efficiency , and how to delegate tasks , such as customer support, technical support, live chat operating, phone support and more.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Customer Interactions

AUGUST 7, 2014

During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers. He has set a high bar high for performance excellence.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is also a published author on customer service trends and best practices. Customer Service Leaders: Nate Brown.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98