2011 Best practices Surveys Technical Support 
Kayako
OCTOBER 29, 2015
At this point, virtual customer support was on the map as a legitimate job and articles were being released on sites on how to maximize their efficiency , and how to delegate tasks , such as customer support, technical support, live chat operating, phone support and more.
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. 3 Reasons You Don’t Need a Survey to Listen to Customers. Five Ways to Make Your Surveys Matter. Kate Nasser.
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