CX Global Media

JULY 12, 2019

Bill White Executive Director – Customer Care, ???Stuller, In this session, I’ll talk through the journey my team took to reinvent this stalwart metric. Bill’s current assignment is heading up the Customer Care team for the leading US manufacturer of fine jewelry, Stuller. Stuller, Inc.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

C3Centricity

NOVEMBER 16, 2014

Isn’t it time you let your own customer service people free to best serve your customers? In most companies interactions with customers are carefully scripted. The call centre metrics are designed for operational efficiency rather than customer satisfaction. Need help in improving your own customer care?

Customer Service 48

Customer Service Scripts Customer centricity Airlines 48

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

RichCall

SEPTEMBER 13, 2017

And, as its mode of operation broadens and becomes more proactive, its success will have to be measured by new metrics, reflecting its critical role in overall business performance. take responsibility for customer communications rather than these being driven by individual departments’ internal timescales and goals. Teresa Cottam.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64