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Advanced Chat for CXone: Vera Bradley’s Journey to Excellence

NICE inContact

OCTOBER 21, 2019

When Vera Bradley introduced web chat in 2011, customers embraced it wholeheartedly. The abandon rate had climbed to more than 20 percent! The company moved to NICE inContact CXone , fully embracing a cloud contact center strategy in 2017, and that was a real turning point.

Abandon rate 48
Abandon rate Cloud contact Contact Center Management 48
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What is a citizen developer – and how can they liberate your contact center?

Babelforce

MARCH 16, 2023

‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. IT and development teams have their hands full Citizen developers can meet some needs better than IT staff Low or no-code platforms can turn anyone into a developer How can citizen developers liberate the contact center?

Contact Center 52
Contact Center Call flow Abandon rate Call Center 52
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