Advanced Chat for CXone: Vera Bradley’s Journey to Excellence
NICE inContact
OCTOBER 21, 2019
When Vera Bradley introduced web chat in 2011, customers embraced it wholeheartedly. The abandon rate had climbed to more than 20 percent! The company moved to NICE inContact CXone , fully embracing a cloud contact center strategy in 2017, and that was a real turning point.
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