NICE inContact
OCTOBER 21, 2019
When Vera Bradley introduced web chat in 2011, customers embraced it wholeheartedly. The abandon rate had climbed to more than 20 percent! The abandonment rate today, by the way, is less than 5 percent, and productivity has improved by 10-15 percent. Customers were sending an important message.
Babelforce
MARCH 16, 2023
‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. Read our case study to learn how international retailer VidaXL used babelforce to cut AHT, wait times and abandonment rates. That demand has exceeded the supply…which is a problem that the citizen developer can solve.
Amity
JANUARY 11, 2018
Founded in 2011, with offices in Edmonton and Toronto, Jobber Software has helped thousands of home service businesses be more successful. Then, we noticed that product coaching impacted our abandon rate greatly. When she joined in 2014, Justine Burns was Jobber’s first Customer Success hire.
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