2011, Abandon rate, Contact Center and Customer Service

What is a citizen developer – and how can they liberate your contact center?

Babelforce

MARCH 16, 2023

‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. IT and development teams have their hands full Citizen developers can meet some needs better than IT staff Low or no-code platforms can turn anyone into a developer How can citizen developers liberate the contact center?

Contact Center

Contact Center Call flow Abandon rate Call Center

Advanced Chat for CXone: Vera Bradley’s Journey to Excellence

NICE inContact

OCTOBER 21, 2019

It’s all part of a robust customer experience , a central focus for a company that’s grown over the years by not only listening to but delighting its customers. When Vera Bradley introduced web chat in 2011, customers embraced it wholeheartedly. Customers were sending an important message.

Abandon rate

Abandon rate Cloud contact Contact Center Management

Customer Contact Central

What is a citizen developer – and how can they liberate your contact center?

Advanced Chat for CXone: Vera Bradley’s Journey to Excellence

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