CSM Practice

SEPTEMBER 25, 2020

06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. Most companies experience like a dip, at the very least temporarily in any kind of sales orders coming in, new business opportunities closed one and lowered and diminished. The Interview: . 02:17 – Nick provides a context about Gainsight’s survey.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

SmartKarrot

MAY 14, 2020

It was during the 1980’s when the concept of call center was introduced to give post-sale support to the customers. Between 2000 to 2010: CRM, Web Channels, Mobile App . 2010: SaaS, 2013: Customer Success . SaaS companies began to realize that the traditional business model can no longer serve the new on-premise models.

SaaS 10

SaaS Upselling Customer retention CRM 10

SmartKarrot

MAY 27, 2020

PWC in their recent report has found that the number of companies investing in omni-channels experience has jumped from 20% to 80% since 2010.?. The horizon of the dashboard – overall view of customer activity, product adoption, sales data, payment log, CSM interaction, and other relevant metrics. Look for features such as: .

Upselling 10

Upselling Accountability Analytics Metrics 10

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform.

call center software 98

call center software Call Center APIs Contact Center 98

Amity

MAY 9, 2016

Founded in 2010, Influitive helps over 300 customers worldwide discover, mobilize, and recognize their customer advocates. When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning). My team is structured the same way that our Sales Team is structured.

Coaching 56

Coaching Upselling Accountability Sales 56

SmartKarrot

JANUARY 22, 2021

1995 – 2000: The Rise of Customer-Centric Business Outlook 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. The Customer Success Funnel SaaS and Mobile Apps Cloud and its Phenomenal Impacts. Customer Success: Present.

SaaS 10

SaaS Customer centricity CRM Analytics 10

ChurnZero

JULY 24, 2020

Buffer, a major SaaS company known for its radical transparency (like publishing employee salaries online), openly flaunts its failings to benefit others experiencing similar problems. You lose integrity when you only aim to please and profit, especially during points of sale or when customers confide in you.

Surveys 59

Surveys Consulting Consulting Upselling 59