Why isn’t customer experience working?
Interactions
JUNE 24, 2021
Imagine if we time travelled back to 2010. Jumping back to 2021, we recently conducted a survey that found that only 7% of consumers rate today’s customer experience as excellent. IVRs, DTMF, and menu trees aim to help companies with sorting and deflecting traffic so that customers can get to the correct department more quickly.
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