CCNG

OCTOBER 19, 2022

Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Temkin, 2017) After a bad experience, 30% of consumers tell the company, 50% tell their friends, and 15% provide feedback online. Temkin, 2017) 48% of consumers expect specialized treatment for being good customers.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

inmoment

JANUARY 14, 2020

With two-thirds of companies currently competing on customer experience (nearly double the 36% that reported competing on customer experience in 2010), it’s no surprise that organizations are targeting CX initiatives as top priorities in 2020. . Choose the right metrics. Measurement is valuable, but not all metrics are useful.

Best practices 52

Best practices Metrics Upselling outsourcing 52

inmoment

JANUARY 14, 2020

With two-thirds of companies currently competing on customer experience (nearly double the 36% that reported competing on customer experience in 2010), it’s no surprise that organizations are targeting CX initiatives as top priorities in 2020. . Choose the right metrics. Measurement is valuable, but not all metrics are useful.

Best practices 40

Best practices Metrics Upselling outsourcing 40

Balto

AUGUST 3, 2022

Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. Create your own user feedback survey. quotes, feedback, etc.) Quotes, feedback, etc.). Cross-Selling and Upselling: How They Differ Yet Work Together. Their average NPS was 80.4

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Amity

MAY 9, 2016

Founded in 2010, Influitive helps over 300 customers worldwide discover, mobilize, and recognize their customer advocates. When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning). Cross-sell, upsell, retention.

Coaching 56

Coaching Upselling Accountability Sales 56

SmartKarrot

MAY 27, 2020

PWC in their recent report has found that the number of companies investing in omni-channels experience has jumped from 20% to 80% since 2010.?. The horizon of the dashboard – overall view of customer activity, product adoption, sales data, payment log, CSM interaction, and other relevant metrics. Look for features such as: .

Upselling 10

Upselling Accountability Analytics Metrics 10

Lumoa

JUNE 28, 2018

Most companies aim to grow with some financial metrics. It’s not about selling or upselling but delivering exceptional value.” All of the value in actually improving a given customer’s experience, or even understanding in aggregate, what customers think of our experience is from the written feedback.” Chapter 4: Act.

Customer centricity 64

Customer centricity Feedback Surveys Finance 64