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The need for CX

TMP Direct

87% of business leaders tag CX as their top growth engine — the highest of any other growth area. Today, two-thirds of companies compete on customer experience alone (compared to 36 percent in 2010). Our support staff and custom IT abilities provide our clients with a fully customizable experience. TMP’s role.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager.