NICE inContact
SEPTEMBER 11, 2018
Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider.
EPIC Connections
MARCH 27, 2018
The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. In 2010, we marked another milestone with the move to our current office space. We aim to grow as a preferred partner in building the contact center of the future.
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ConvergeOne
JULY 20, 2021
Nation-state hackers and their attacks have increased steadily between 2010 and 2019. Five Steps Toward Proactive Cybersecurity for Contact Centers. Solutions for Cloud and the Risks That Come With It. They need to adopt a mindset that if something looks fishy, it probably is—no pun intended on phishing attacks.
ConvergeOne
JULY 20, 2021
Nation-state hackers and their attacks have increased steadily between 2010 and 2019. Five Steps Toward Proactive Cybersecurity for Contact Centers. Solutions for Cloud and the Risks That Come With It. They need to adopt a mindset that if something looks fishy, it probably is—no pun intended on phishing attacks.
Talkdesk
MAY 6, 2020
With the recent announcement of Talkdesk CX Cloud™, Talkdesk tackles one of the most painful and frustrating issues that customer-focused companies face: trying to deliver great customer experiences in the contact center while improving operational efficiency and reducing costs. One “throat to choke” for all service issues.
Hodusoft
NOVEMBER 13, 2019
So, in the case of contact center software, you have good things to look forward to in 2020. Still, these trends point to making life easier for contact centers and helping them to serve customers better and faster. We can expect it to gain even more ground as call centers based around WebRTC become more popular.
NobelBiz
MAY 25, 2023
By the end, you’ll have a solid understanding of what it takes to find the perfect solution for your business needs. Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Managing customer data is nothing new.
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