2010 Benchmark Customer Care Customer centricity 
Russel Lolacher
MARCH 2, 2021
In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. Our strategy is about putting the customer first. In 2010, the ministry was putting together something that hadn’t existed for them before.
ClearAction
FEBRUARY 7, 2016
Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.(1). Customer Experience Strategy : Exploring Success Factors.
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Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson. Evan Shumeyko.
NobelBiz
FEBRUARY 22, 2023
In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! They assist your customer care employees at every client engagement.
NobelBiz
FEBRUARY 22, 2023
In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! They assist your customer care employees at every client engagement.
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