ShepHyken

NOVEMBER 2, 2018

As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. In 2010, the boys over at Apple released Siri that astounded the world because for the first time you had a super-commercial chatbot/personal assistant that was so easy to have the mass market adapt to.

Chatbots 222

Chatbots Personalization Healthcare Government 222

Avaya

MARCH 23, 2017

So much so that nearly 90% of companies now compete solely on CX —a drastic increase from 36 % in 2010—and 50 % of consumer product investments are expected to be redirected to CX innovations—like attribute matching—by the end of this year.

Big data 61

Big data Banking Contact Center Call Center 61

SmartKarrot

FEBRUARY 3, 2022

Its main goal is to assist businesses in managing their financial routines and optimizing procedures such as accounting, stock, banking, and electronic invoicing, among other things. Neoway is a market intelligence and Big Data platform that provides companies with important insights to help them grow. Founded in: 2010.

SaaS 10

SaaS Real estate Construction Transportation 10