Guest Blog: How to Personalize Your Chatbots for Customer Journey Tracking & Provide a Better Experience
ShepHyken
NOVEMBER 2, 2018
As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future. In 2010, the boys over at Apple released Siri that astounded the world because for the first time you had a super-commercial chatbot/personal assistant that was so easy to have the mass market adapt to.
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