Hodusoft

JUNE 7, 2024

Inbound Communication Call and Contact centers receive a wide range of incoming communication requests such as: Inquiries about products or services Customer complaints Requests for technical support Requests for placing orders and more 2. They are also better able to project customer behavior, preferences, and trends.

Best practices 52

Best practices Call Center Omni-channel support Management 52

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. In addition to their past performance, inquire about the vendor’s ongoing support services. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

APRIL 16, 2020

Do you contact customer service vs. technical support ? Deep dive into your platform’s analytics to try and get a grip on your user’s behavior. To bring this pervasive problem closer to home, the Hispanic population in the United States grew by 50% between 2010 and 2015 as per the U.S Census records.

Customer Service 144

Customer Service Customer Support Self service Technical Support 144