TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Practice

SEPTEMBER 25, 2020

06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. 13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. The Interview: . 08:10 – 2 things that companies are looking for.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Amity

MAY 9, 2016

Founded in 2010, Influitive helps over 300 customers worldwide discover, mobilize, and recognize their customer advocates. We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years.

Coaching 56

Coaching Upselling Accountability Sales 56

SmartKarrot

JANUARY 22, 2021

This blog today will take you on a mystical ride from how it all started, to what defines the tonality of customer success today to what the future anticipates. 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. Remember history not only tells us about the past, but it can be a vital compass for the future as well.

SaaS 10

SaaS Customer centricity CRM Analytics 10

Lumoa

JUNE 28, 2018

Navigate the blog post -> Chapter 1. It’s not about selling or upselling but delivering exceptional value.” HubSpot realized that when a customer starts using the software, there has already been a long journey to this point from initial discovery, blog articles or marketing and sales e-mails.

Customer centricity 64

Customer centricity Feedback Surveys Finance 64

ChurnZero

JULY 24, 2020

Customer Success is often the conduit for change – whether you’re getting a customer to adopt your product, change their existing processes, test an untried strategy, or expand their account. Build these tactics into your everyday workflows and stress accountability. As Bruce Springsteen put it “Getting an audience is hard.

Surveys 59

Surveys Consulting Consulting Upselling 59