2009, Interactive Voice Response, Marketing and outsourcing

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2009

Interactive Voice Response

Marketing

outsourcing

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss. The large cloud providers (ie.

Virtual Agent

Virtual Agent outsourcing Call Center Real estate

Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

EPIC Connections

MARCH 27, 2018

Through the years, EPIC has served the ever-evolving needs of our clients, optimizing outsourced services, responding to the demands of digital and multi-channel customers, migrating to the cloud, and more recently empowering the digital transformation. Although we don’t advertise it much, EPIC stands for Email, Phone, IVR, and Chat.

Consulting

Consulting Consulting Contact Center Cloud contact

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

Webinars

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