Chad Schaeffer

SEPTEMBER 12, 2014

It was May 2001 and I was just kicking off my first contact center software implementation as a project manager. Consumers were rapidly adopting email as an innovative communication method and big companies were trying to figure out how to manage this incredibly modern support channel. Any guesses?

Airlines 48

Airlines Customer Service Banking Contact center software 48

Fonolo

FEBRUARY 23, 2021

Shortly after the first call centers started to pop up, AT&T created 1-800 ‘toll-free’ numbers (1967). That opened the door to various marketing opportunities and legitimized the practice of providing customer support over the phone. Call Centers Become All Too Commonplace. Fonolo Births the Cloud-Based Call-Back.

Call Center 96

Call Center Technology Interactive Voice Response Contact Center 96

JustCall

JANUARY 31, 2023

Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1. JustCall Overview JustCall is a VoIP business phone system and contact center software.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

JANUARY 19, 2023

Top 8 VoIP Alternatives & Options to VoIP – Choose the Best Call Center Software for Your Business JustCall Nextiva Google Voice Skype WhatsApp Spoke TextRequest ZipWhip 1. JustCall offers a range of contact center software features such as calling, messaging, calendar, automation, AI, and others.

voip 52

voip CRM Interactive Voice Response Enterprise 52