2009 Benchmark Customer effort Examples 
Clarabridge
MARCH 2, 2017
If you do want to put customers first, you need to think like your customers. Do you understand how your customers measure you? For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude.
Clarabridge
MARCH 2, 2017
If you do want to put customers first, you need to think like your customers. Do you understand how your customers measure you? For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude.
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