Xaqt

JUNE 1, 2020

The Great Recession in 2008-2009 accelerated the offshoring trend as companies grappled with the economic downturn. For example, the opportunity to provide call center agents with personalized assistants for access to real-time information and guidance is immense. Which meant that someone from Kansas could call a U.S

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52

PeopleMetrics

MAY 22, 2015

When faced with repetitive tasks, and no clear milestones, employees can feel like drones, lose excitement for their jobs, and worse still, might start thinking about exit strategies. Conversely, hitting marks can do wonders for employee engagement. An Example of One Thing Analytics and Customer Experience Improvement.

Customer Experience 105

Customer Experience Employee engagement Analytics Customer Service 105

Comm100

MARCH 27, 2023

By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. This in turn helps schools improve employee engagement and even reduce agent turnover. For teams tracking resolution analytics, routing can improve First Contact Resolution (FSR).

Education 66

Education Chatbots Wait times Surveys 66