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5 Keys for Enhancing Patient Experience in a Value-Based World

Sykes

According to a Deloitte-HCHAPS study, “hospitals with ‘excellent’ Hospital Consumer Assessment of Healthcare Providers and Systems patient ratings between 2008 and 2014 had a net margin of 4.7 Secure: Always keep your patients safe and their personal information secure. Patients take healthcare personally. We must, too.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Denise Lee Yohn.