Guest Post: When You Need to Scale Up Customer Service… But Your AI Just Doesn’t Quite Cut it Yet
ShepHyken
JUNE 19, 2020
An “unsupervised” AI bot has led businesses to receive sudden surges in negative feedback, bad reviews, and increased churn. Many aren’t yet aware that competitive businesses are assigning a full-time virtual assistant to pair with their digital customer service technologies. Despite the hype, commercial AI is still maturing.
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