ShepHyken

JUNE 19, 2020

Many aren’t yet aware that competitive businesses are assigning a full-time virtual assistant to pair with their digital customer service technologies. After all, IT solutions are often more cost-effective than hiring team members.

Customer Service 200

Customer Service Feedback Marketing Technology 200

SharpenCX

FEBRUARY 4, 2020

These are skills like time management and organization, oral and written communication skills, or the willingness to collaborate. Trends show as companies use more technology, they also rely heavily on those with strong people skills to help implement the tech. Adaptability is essential as new technology evolves.

Call Center 84

Call Center Management Coaching Contact Center 84

Nicereply

DECEMBER 3, 2019

In late 2008 Malcom Gladwell published his book Outliers: The Story of Success. Time management – Customer service agents face constant pressure: Do you give the customer you’re with more time or do you wrap things up to help other customers? Remember, this is only temporary.

Customer Service 74

Customer Service Metrics Customer Support Construction 74

Callminer

JANUARY 18, 2021

A 2008 report by CFI group explained that when customer service professionals are perceived to converse softly and clearly, they resolve customer issues 88% of the time. Procedural and Technological Tips for International Call Centres. Let your operations team handle real-time management.

Best practices 226

Best practices Call Center Contact Center Scripts 226