ShepHyken

APRIL 14, 2020

Appoint a Director of HR— humor Have this person find something funny or uplifting to share with the team at large once a day to keep morale up. He founded the company during the 2008 recession to help companies worldwide restructure to a remote workspace. Many businesses have slowed down.

Morale 302

Morale Technology Customer Experience Personalization 302

BlueOcean

JULY 3, 2019

US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. In particular, customer service agents are among the most in-demand roles in the US, making them extremely difficult to fill. Ultimately, your customer experience could be at risk.

Customer Service 63

Customer Service outsourcing Contact Center Education 63

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

NOVEMBER 14, 2017

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. The service sector as a whole has experienced steady but sustained growth over the past decade (approx. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 44

Customer Service Morale Education Call Center 44