Beyond Philosophy

OCTOBER 23, 2017

In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. For example, people don’t tend to save enough for retirement because they place short-term satisfaction over long term savings. Theme parks are a good example of how this might play out.

Marketing 326

Marketing Consulting Consulting Government 326

PeopleMetrics

OCTOBER 22, 2015

Here are a few examples: When you’re examining your position in the industry. When you want to benchmark your customer experience as a whole. Passion , or the customer's emotional response to the experience. Again, if you consider the wording, you may recognize that customer engagement goes beyond meeting needs.

Benchmark 106

Benchmark Metrics Customer effort Customer emotions 106

JustCall

MAY 14, 2020

Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.

Customer retention 52

Customer retention Journey mapping Education Feedback 52