Beyond Philosophy
JULY 13, 2023
From a strategic standpoint, organizations are losing opportunities to improve their ability to enhance their Customer Experiences with this impressive and impactful technology and, well,…building them wrong. For example, a large telecom company designed an AI system to identify customer churn. Now let me take a step back.
JivoChat
JULY 21, 2021
We’ll cover everything from the basics of customer relations, as well as examples and strategies to improve. What is Customer Relations? Customer relations is easy to define. In the most simple dictionary terms , the concept of customer relations refers to the relationships your business has with customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AskNicely
OCTOBER 10, 2018
Do they feel as if you listen to customer feedback? When your customers emotionally connect with your brand, logo and colors become a trigger for that connection. Ask your customers. Use customer feedback to know your audience. Action customer feedback to create brand stories which amplify your brand.
Beyond Philosophy
JULY 13, 2021
This trampoline story is a classic example of what can go wrong when you outsource part of your Customer Experience. Specifically, it shows that the third-party controlled part of the experience is your experience from the customers’ perspective. However, when I arrived, the shuttle took an hour to pick me up.
Beyond Philosophy
OCTOBER 23, 2017
For example, people don’t tend to save enough for retirement because they place short-term satisfaction over long term savings. In our global customer experience consultancy, we see many companies that act like traditional economists, believing people will behave rationally. Theme parks are a good example of how this might play out.
Beyond Philosophy
OCTOBER 15, 2020
For example, I don’t feel weird when I come to my hotel room and realize I have received turn-down service. In other words, understanding in depth how customer emotions work in experiences, creating a deliberate strategy that appeals to customer emotions, and then implementing them consistently is critical.
Lumoa
FEBRUARY 16, 2023
Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. One of the best analysis techniques available is the voice of customer (VoC) template. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions.
Expert insights. Personalized for you.
359 
Let's personalize your content