PeopleMetrics

OCTOBER 22, 2015

In our last post, we covered the difference between customer satisfaction and customer effort score. Both of those metrics are good for examining transactional elements of the customer experience. As we discussed, the best customer experience metric for your business is a matter of finding the best fit for your business.

Benchmark 106

Benchmark Metrics Customer effort Customer emotions 106

Nicereply

MARCH 14, 2023

A book about leadership skills The Culture Map By Erin Meyer Published: 2014 Length: 290 pages The Culture Map should be an indispensable book on your shelf if you lead multicultural teams or have customers from different backgrounds (and that’s pretty much all of us).

Management 98

Management Call Center Metrics Entertainment 98

Nicereply

DECEMBER 3, 2019

In late 2008 Malcom Gladwell published his book Outliers: The Story of Success. However, with only thirty days, you don’t have time to learn everything under the sun about customer service. What you need is a base level of knowledge that will enable you to create a feedback loop. Remember, this is only temporary.

Customer Service 74

Customer Service Metrics Customer Support Construction 74

Nicereply

JUNE 20, 2019

Customers aren’t just numbers but people and no innovation or technological advancement can change that. Now, let’s see 7 customer service trends to keep an eye on in the remaining quarters of 2019. A few years ago, having customer feedback concerning how good your product is and on its price could be sustainable.

Marketing 77

Marketing Chatbots B2C Self service 77