PeopleMetrics

MAY 12, 2015

That number might seem shocking at first glance, but in terms of employee engagement strategy , it’s not so bad. They’re built on customer service, and they’re a common reference for customer-centric discussion. Zappos even paid employees to quit after training as early as 2008. A Call to Arms.

Employee engagement 107

Employee engagement Customer centricity Engineering Customer Experience 107

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ijgolding

FEBRUARY 5, 2018

It did not take long for me to start becoming interested in the customer service elements of the business. This led to me spending a lot of time in my clients stores, observing customers and how they interacted with both the products and the employees. Was HP a customer focused organisation at that time?

Customer centricity 105

Customer centricity Customer advocacy Marketing Finance 105