Beyond Philosophy

DECEMBER 6, 2018

James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential campaign. The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. Carville was talking to the team at the time to help them focus on the key messages for Clinton’s campaign.

Customer Experience 410

Customer Experience Benchmark Customer retention Personalization 410

PeopleMetrics

OCTOBER 22, 2015

Net Promoter Score (often abbreviated as NPS) is a measure of a customer’s likelihood of recommending you to another person or company. Net promoter scores vary by industry and hence, targets should be set according to benchmarks and norms. When you want to benchmark your customer experience as a whole. Paris Novembre 2008.

Benchmark 106

Benchmark Metrics Customer effort Customer emotions 106

Callminer

JANUARY 18, 2021

A 2008 report by CFI group explained that when customer service professionals are perceived to converse softly and clearly, they resolve customer issues 88% of the time. This forces the customer to get angry enough that he or she asks to speak to a person who has authority.” These shortcomings do affect the service quality. “A

Best practices 226

Best practices Call Center Contact Center Scripts 226

Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person. The Great Contact Center Diaspora. Social Media ? a Not-So-Secret Weapon.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Comm100

DECEMBER 22, 2016

“Although the use of brands’ mobile apps has exploded since 2008, ‘brand app fatigue’ is starting to settle in. consumers want a more personalized shopping experience. Personalized customer service is something that we can’t get out of chat bots just yet. Free Download] 2016 Live Chat Benchmark Report. Download Now.

Customer Service 36

Customer Service Benchmark Multichannel CRM 36

Netomi

JANUARY 5, 2022

Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. Jim is a frequent keynote speaker, helping employees to engage customers through a personal connection. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98