Beyond Philosophy

DECEMBER 6, 2018

The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. Carville was talking to the team at the time to help them focus on the key messages for Clinton’s campaign.

Customer Experience 410

Customer Experience Benchmark Customer retention Personalization 410

ShepHyken

APRIL 11, 2017

However, according to the annual Net Promoter Score® benchmark survey from 2016, it was found that 90 percent of the companies were not clear if, after implementing their Net Promoter Score® program, whether they had increased customer retention. Shep feels that NPS is one of the simplest, yet most powerful feedback measurement tools.

Customer retention 209

Customer retention Benchmark Surveys CRM 209

TLC Associates

MARCH 10, 2020

“The Federal Reserve cut its benchmark rate by a half percentage point on Tuesday morning, delivering a booster shot to stem potential economic disruptions from the spreading coronavirus epidemic.

contact center associations 40

contact center associations Benchmark Contact Center Sales 40

PeopleMetrics

OCTOBER 22, 2015

Net promoter scores vary by industry and hence, targets should be set according to benchmarks and norms. When you want to benchmark your customer experience as a whole. Paris Novembre 2008. To get to the Net Promoter Score, you take the percentage of Promoters and subtract the percentage of Detractors. Using Customer Engagement.

Benchmark 106

Benchmark Metrics Customer effort Customer emotions 106

ijgolding

MAY 11, 2016

I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot. It was very real.

Customer Experience 65

Customer Experience Banking Benchmark Enterprise 65

CX Journey

FEBRUARY 27, 2019

Take a look at benchmarks. You may think your scores are great in a vacuum, but when benchmarked, you may not look so good. Neither RedBox nor Netflix are even on the radar screen in terms of competition,” said Blockbuster CEO Jim Keyes, speaking to the Motley Fool in 2008. Their needs change. This is an important consideration.

Metrics 35

Metrics Benchmark Surveys Customer retention 35

CX Journey

FEBRUARY 27, 2019

Take a look at benchmarks. You may think your scores are great in a vacuum, but when benchmarked, you may not look so good. Neither RedBox nor Netflix are even on the radar screen in terms of competition,” said Blockbuster CEO Jim Keyes, speaking to the Motley Fool in 2008. Their needs change. This is an important consideration.

Metrics 32

Metrics Benchmark Surveys Customer retention 32