Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Fonolo

NOVEMBER 17, 2020

According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. How Well Can You Measure the ROI of Your Customer Service Initiative? In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Lumoa

JUNE 14, 2023

Starbucks’ customer service strategy differs from both Amazon and Netflix but is equally noteworthy. The coffee chain encourages customers to feel like they belong by making them part of the Starbucks community. Train your Staff to Become Customer-centric How do you create a customer-centric culture?

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Dennis Wakabayashi. Evan Shumeyko.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 18, 2022

The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more. The company helps marketing, engineering, product, UX, and analytics teams of different companies. Visual Website Optimiser (VWO). Capillary Technologies.

SaaS 11

SaaS Finance CRM Analytics 11