Fonolo

NOVEMBER 17, 2020

In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. 2016: 50% of Global 1000 companies will have stored customer-sensitive data in the cloud. Big Data is Getting Bigger. IDC predicts that the market for Big Data will reach $16.1

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Natalie Petouhof

MARCH 11, 2016

One of the offerings already available in this area is Capgemini’s Insurance Connect , a fully managed business service insurance platform which enables core processing, digital services and insights and analytics on AWS. How Long Has the Capgemini and AWS Relationship Existed?

Enterprise 40

Enterprise Analytics CRM Consulting 40

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2008.

SaaS 10

SaaS Finance Advertising Engineering 10