Callminer

AUGUST 1, 2017

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management. If a QA person is responsible for delivering coaching/feedback, it can be time-consuming.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

aircall

JUNE 21, 2021

The company is well-known for going to great lengths to satisfy its customers, which its Bali location proved in 2007. . Unfortunately, some callers are sensitive and easily offended, so they end up taking out their frustration on the person on the other end of the line. The Problem. This is what Aircall brings to the table.

Sales 71

Sales Customer Experience Surveys Feedback 71

Comm100

FEBRUARY 6, 2018

Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. Zendesk was founded in 2007 by three friends using an old kitchen door as a desk. Knowledge base software and call center software also come at additional fees.

CRM 42

CRM Enterprise SaaS Marketing 42