Education Services Group

FEBRUARY 14, 2021

While it may sound dramatic, it’s not a far-fetched scenario for some SaaS companies. Clippy is no longer with us today, having been fired by Microsoft in 2007 , but the intrusive, little paper clip has left a legacy from which all in-application virtual assistants have sprung. But please don’t let this comparison discourage you.

Education 52

Education Construction Enterprise SaaS 52

Callminer

AUGUST 1, 2017

If all these points mentioned above are practiced, the contact center will have a great track record with their clients and agents alike. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

OCTOBER 11, 2018

If you give your operators clear guidelines to solve commonly occurring problems things will run more smoothly, wait time will be cut down, and best of all, your customers will be very pleased. . Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Ben M Roberts @Roberts_Ben_M.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Amity

MAY 15, 2017

Customer Success seems to be the new “it” job in SaaS. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. And I found some interesting software companies that did this sort of thing.

Sales 71

Sales Consulting Consulting SaaS 71

Comm100

NOVEMBER 23, 2020

Great for: Early-stage SaaS startups and small subscription-based businesses in need of a multi-functional email ticketing software. Outseta checks different boxes than other help desk providers by including tools specifically targeted at early-stage SaaS startups, such as billing and authentication. 4.0 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52