Livepro

JULY 17, 2018

Topic: ‘Demystifying multichannel customer experience’ Lyn Trewenack is the national consulting director for BBB Advisory. His involvement in both inbound and outbound processes includes centres serving the energy, IT, banking, airlines, telecommunications, government, collections, credit card and insurance industries.

Transportation 40

Transportation Government Multichannel Consulting 40

Callminer

FEBRUARY 21, 2018

Mihai Corbuleac is a Senior IT Consultant at ComputerSupport.com LLC , an IT support company providing professional IT support and cloud services to businesses across the United States since 2006. Despite what you might assume, most contact centre QA tools are not multichannel…”.

call center software 210

call center software Call Center Contact Center Analytics 210

JustCall

MARCH 10, 2023

Its unified multichannel routing and unified windows for the Cc agents can save contact center agents a lot of time and effort. IBM IBM entered the UCaas market in 2006. The VoIP business phone system has an in-built conversation intelligence platform that provides real-time call analytics and virtual agent support capability.

voip 40

voip Enterprise Government Analytics 40

Netomi

APRIL 7, 2022

A multichannel ticketing system that collects support tickets from various channels (such as email and social media), and organizes them in a single interface. A pioneering customer service software established in 2006, LiveAgent was the first solution to offer both live chat and help desk capabilities. Zoho Desk’s key features.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52