Callminer

FEBRUARY 21, 2018

A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. Some of these systems employ speech analytics to determine what is being said and the overall tone of the call. TechnologyAdvice.

call center software 210

call center software Call Center Contact Center Analytics 210

Livepro

JULY 17, 2018

Topic: ‘Using Analytics to improve Customer Experience’. Topic: ‘Demystifying multichannel customer experience’ Lyn Trewenack is the national consulting director for BBB Advisory. KEYNOTE SPEAKER SYDNEY 30th AUGUST 2018. Ian Aitchison | CEO, Asia Pacific Region at COPC Inc. Since joining COPC Asia Pacific Inc.

Transportation 40

Transportation Government Multichannel Consulting 40

JustCall

MARCH 10, 2023

Further, facilities like automation tools, chatbots, and AI analytics pave the way for the rapid evolution of the public sector. Unified Cx platforms provide access to intelligent analytical tools that enable data collection at speed. IBM IBM entered the UCaas market in 2006. in a single, easy-to-use platform.

voip 40

voip Enterprise Government Analytics 40

Netomi

APRIL 7, 2022

Analytics to measure improved efficiency, including team dashboards, custom and curated reports, and customer satisfaction ratings. Customer service analytics that offer cross-channel insights that make a true impact, such as action-oriented reports and data exports. Best for sales-focused teams. Zoho Desk’s key features.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52