GetFeedback

APRIL 3, 2019

We sat down with Chris Hogan from YETI to get the inside scoop on how the company uses GetFeedback to understand their customer experience and turn insights into actionable data. YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. Our first use case is our service experience survey.

Feedback 88

Feedback Surveys Analytics Coaching 88

ProProfs Blog

FEBRUARY 13, 2020

Future of Customer Loyalty. How to Build Customer Loyalty. Live Chat & Customer Loyalty. Customer Loyalty Program Statistics. Over half of the surveyed population reported that, if they like a brand, they will rarely purchase something different. What Loyal Consumers Want. million to 3.8

Customer retention 164

Customer retention Sales B2B Marketing 164

GetFeedback

JANUARY 12, 2020

Rather, in this article, I’ll try to help you identify the weaknesses in your customer journey that, if improved, would actually lead to improved customer satisfaction and better business performance. . Through Voice of the Customer (VoC) surveys and many other sources of customer feedback, it can seem like a game of whack-a-mole.

Journey mapping 88

Journey mapping Airlines Feedback Customer Experience 88

Comm100

NOVEMBER 13, 2022

With so much to gain, all organizations should focus on ways to improve customer service. Knowing how to improve customer service starts by understanding what customers want. Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want.

Customer Service 72

Customer Service Chatbots Best practices Surveys 72

Netomi

APRIL 7, 2022

So, in order to deliver the best possible experience, it becomes essential to equip support teams with robust tools and resources, setting them up for ultimate success. To provide customers with a seamless, personalized, and connected experience, across all channels. Best for retailers.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52