Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? correlation.

Employee engagement 261

Employee engagement Customer Experience Consulting Consulting 261

Beyond Philosophy

DECEMBER 20, 2017

STAN: What do you think of a person who only does the bare minimum? Here is the reality: As demonstrated again and again, if all employees are not committed to, and supportive of, CX initiatives, the enterprise – in any industry, in any locale – will suffer. STAN: Yeah. Let me ask you a question, Joanna. JOANNA: Umm-hmm. JOANNA: Huh.

Employee engagement 171

Employee engagement Customer advocacy Consulting Consulting 171

PeopleMetrics

SEPTEMBER 17, 2015

It comes from psychologist Jonathan Haidt’s 2006 book, The Happiness Hypothesis , and it compares your emotional, automatic mental processes to an elephant—lumbering, inflexible, and massive. Motivating Customer Experience Improvement. Rather, it’s meant to illustrate the duality of every person. And your rational mind?

Customer Experience 120

Customer Experience Customer centricity Construction Feedback 120

Beyond Philosophy

JUNE 4, 2015

To understand customers, the effective enterprise needs to think in human, emotional terms. To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization. Are customer experiences ‘human’ and branded?

Airlines 360

Airlines Marketing Enterprise Advertising 360